Privacy policy.

Scope

This policy applies to visitors to paymentgatewaynepal.com and people who contact the published sales, integration, support, partnerships, or compliance email addresses. A merchant that enters a separate service agreement may receive additional privacy, security, processing, or data-retention terms that govern the payment service itself.

Information we receive

Information you send

Email communications may include your name, work contact details, company, website, business model, expected payment profile, integration questions, transaction references, support details, and any other information you choose to provide.

Technical information

Hosting and security infrastructure may process IP address, request time, requested URL, browser and device information, referring page, response status, and security signals needed to serve, protect, and troubleshoot the website.

Payment information

This public website does not provide a checkout and does not ask visitors to submit card details. Do not email full card numbers, card security codes, passwords, one-time codes, or secret API credentials.

How information is used

• Respond to enquiries and route them to the appropriate team.
• Assess a potential merchant setup and prepare a commercial discussion.
• Support an existing merchant or investigate a referenced service issue.
• Protect the website, detect abuse, maintain logs, and troubleshoot delivery.
• Meet legal, regulatory, contractual, and dispute-management obligations.
• Improve the clarity, security, and usefulness of the service and documentation.

Legal bases and business purposes

Depending on the context and applicable law, information may be handled to take steps requested before a contract, perform an agreement, meet a legal obligation, protect legitimate interests such as security and support, or act with consent where consent is the appropriate basis.

Sharing

Information may be shared with hosting, email, security, professional-adviser, compliance, payment-route, and technical-service providers where necessary for the stated purpose. It may also be disclosed when required by law, to protect rights or safety, or as part of a lawful corporate transaction. We do not describe website enquiry data as being sold.

International processing

Website infrastructure, email delivery, professional support, or potential payment partners may process information in more than one country. Where required, appropriate contractual, organisational, or legal safeguards should be used for the relevant transfer.

Retention

Information is retained only for as long as reasonably needed for the enquiry, merchant relationship, support history, security, legal obligations, dispute handling, or another stated purpose. Different records can have different retention periods.

Security

Reasonable technical and organisational measures are used to protect information in context. No website, email system, or transmission method can be promised to be completely secure. Send sensitive information only through an approved protected channel when one is provided.

Third-party resources

The website currently requests typeface resources from Google Fonts. That provider may receive technical request information such as IP address and browser details when the files are loaded. External email clients and linked third-party sites operate under their own policies.

Your choices and rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Some records may need to be retained for legal, security, contractual, or dispute reasons.

Contact

Privacy and data-protection questions can be sent to [email protected]. Please do not include full payment credentials or unnecessary identity documents in the first email.

Changes

This policy may be updated when the website, service, providers, or applicable requirements change. The date at the top identifies the current published version.